Questions / part 1

Yes! We offer a 2-year warranty on all our watches.

When does the warranty apply?

- Battery not working.

- Factory error.

- Delivery damage.

What is not covered by the warranty?

- Defects and damage due to loss, fire, water or natural disaster.

- Faults or damages caused by the consumer. (Impact, glass damage, scratches, or accident)

- Aesthetic changes, defects or damage due to normal wear and tear and aging.

- Intentional damages on the watches.

You can choose payment method when checking out.

  • We accept secure payments for both local and international customers via Mastercard, VISA, AMEX, Klarna, iDeal, Swish, PayPal, Google Pay, & Apple Pay.
  • Problems with payment? Do not hesitate to contact us via e-mail (

The watches Moment & Stargaze were designed with men in mind, especially when it comes to the size of the watches. However, we have chosen not to categorize the watches for men since taste is subjective.

TIMACE was founded in Stockholm, Sweden in 2020.

  • If a product is damaged was incorrect upon delivery - then 100% refund or replacement is offered.
  • We have a 30-day return and exchange policy, since the day the item was received.  
  • To be eligible for return, goods must be unopened, unused, undamaged and accompanied by proof of purchase. 
  • For returns, please email with the subject "Return" and include your order number, name and reason for the return. 
  • Free return in Sweden & Netherlands. A small fee for the rest of EU & the world due to higher delivery costs.
  • If the refund is approved, it will be processed and a credit will be automatically applied to the customer's credit card or original payment method shortly thereafter. 

Shipping destinations:

  • At the moment, we only deliver automatically to EU countries. However, we make exceptions for anyone that wants to purchase a watch. Contact and we will work it out!

Delivery time

  • 1-3 days within Netherlands.
  • 2-5 days delivery to the rest of EU.
  • Delivery time may vary depending on location, delivery method and other factors.

Delivery cost

  • Free in EU.
  • A fee is added for the delivery cost outside the EU due to higher cost in shipment.

Our watches are made with quality in mind. Each component and material has been handpicked by the founders of TIMACE to ensure customer satisfaction.

  • Sapphire Crystal
  • 316L Stainless Steel
  • Italian Top Grain Leather
  • Japanese Movement

Yes! Our Stargaze watch is 10 ATM waterproof, and the Moment watches are 5 ATM waterproof.

5 ATM and 10 ATM refer to the amount of pressure a watch can withstand without leaking, with 5 ATM suitable for everyday use and 10 ATM suitable for more strenuous activities such as swimming or diving. This means you can wear your watch with confidence, knowing it won't be damaged by water. In addition, a watch's water resistance can also protect it from other elements such as dust and sand, making it an excellent choice for those who want a watch that can withstand the rigors of daily life.

Our watches include materials from all over the world. For an example, the movement (quartz) is from Japan and the leather is from Italy. Currently the watches are assembled in China.

The watches are currently sent from The Netherlands where the locals can enjoy a quick delivery thanks to local delivery options! However, we do delivery world wide. Expect faster delivery within EU, but if you are ordering from outside the EU, expect an extra time for your watch to arrive. Most likely a few days to 2 weeks depending on where you are ordering from.

  • 40mm: This is a smaller size that tends to work well for people with smaller wrists or those who prefer a more understated look. It's also a great choice for dress watches or for those who want a more traditional or classic style.
  • 43mm: This is a slightly larger size that tends to work well for people with larger wrists or those who prefer a more bold or sporty look. It's also a great choice for for those who want a more modern or contemporary style.

Of course, these are just general guidelines, and the best way to determine which size is right for you is to try on different watches and see how they look and feel. Additionally, the specific design and shape of the watch case can also affect how it fits and feels on your wrist, so it's important to consider all of these factors when selecting a watch.

Yes! Check out our inspiration page by clicking here.

questions / part 2

You can expect at least 2 years of battery life. However, the battery may last way longer. The watches we personally wear which were activated from 2019 are still ticking!

Not at the moment. However, stay tuned for accessories being introduced to the shop! Such as straps and metal bands.

  • Clean your watch regularly: Use a soft cloth to gently wipe down your watch and remove any dirt or grime. Avoid using harsh chemicals or abrasive materials that could scratch the surface.
  • Store your watch properly: When you're not wearing your watch, store it in a cool, dry place away from direct sunlight or other sources of heat. This will help prevent damage to the watch's movement or other components.
  • Avoid exposing your watch to water: Even if your TIMACE watch is water-resistant, it's still a good idea to avoid exposing it to water as much as possible. This can help prevent damage to the watch's movement or other components.
  • Get your watch serviced regularly: To ensure that your TIMACE watch continues to function properly, it's a good idea to have it serviced by a professional watchmaker every 2-3 years. This will help identify any potential issues and ensure that your watch is running smoothly.
  • Be careful when adjusting the time or date: When setting the time or date on your TIMACE watch, be careful not to apply too much pressure or force. This can cause damage to the watch's movement or other components.

By following these simple tips, you can help ensure that your TIMACE watch stays in great condition and continues to provide reliable performance for years to come.

If your watch is unopened and all the protective stickers are in place. You can then exchange to another model.

Yes! If you wish for your watch to be packaged with gift wrapping, simply select the option when checking out. A small fee is added for this.

Yes. A tracking link is sent along-side the order confirmation email. Do you miss your tracking link? Contact our support at "" and we will make sure you have the link.

You can contact the support using this email:

The Moment watches come with a pin function on the strap so you easily can remove it from the watch if you wish to replace the strap.

The Stargaze watches come with a metal band that comes in one size. For a small fee, we can reduce the size of the metal band for you. However, we would need the measurement of your arm which you can enter when selecting the option during checkout. We do however recommend visiting a watch professional in person for you to get the exact right size.

If you are a company or organisation that wishes to purchase a larger order of watches, contact and we will take it from there.

Japanese quartz movements are known for their accuracy and reliability. They are powered by a battery and use a quartz crystal to regulate the timekeeping. The quartz crystal vibrates at a precise frequency when an electric current is applied, which ensures accurate timekeeping.

In fact, Japanese quartz movements are among the most accurate in the industry, and are often used in high-end watches as well as more affordable models. Some Japanese quartz movements can be accurate to within a few seconds per year, which is significantly more precise than mechanical movements.

Of course, the actual accuracy of a quartz movement can vary depending on a number of factors, such as the quality of the components, the temperature and humidity conditions, and how well the watch has been maintained. However, in general, Japanese quartz movements are known for their high level of accuracy and dependability.

Not at this moment. But keep a look out for our newsletter and social media for news on accessories arriving to our store. We certainly have plans for it!